OUR PRIVACY POLICY

 

Who We Are

This Privacy Policy sets out how R.K. Marine Ltd (“we”, “us”, “our”) collects, uses and protects your personal information.

We are the data controller for the purposes of the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

 

Registered office: Hamble River Boatyard, Bridge Road, Swanwick, Southampton, SO31 7EB
Email: admin@rkmarine.co.uk

Telephone: 01489 583572
ICO registration number: ZB989478

Company registration number: 02226134

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What This Policy Covers

This policy applies to anyone whose personal data we process, including:

• Customers and prospective customers.

• Contractors and suppliers.

• Visitors to our Boatyards and Marinas (including CCTV recording).

• Users of our websites (including rkmarine.co.uk and shop.rkmarine.co.uk).

• Job applicants and staff.

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Personal Data We Collect

Depending on how you interact with us, we may collect:

• Identity details – name, job title, company or organisation.

• Contact details – address, postcode, email, phone.

• Boat information – name, make/model, Length Overall, berth or storage location.

• Transaction data – services purchased, invoices, payment details (processed securely).

• Contractor and supplier data – insurance, certifications, site access logs.

• CCTV footage – recorded for safety and security on our sites.

• Website and device data – IP address, browser type, pages visited, cookies.

• Employment / HR data – CVs, application forms, references, right-to-work documents.

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How and Why We Use Your Data

 

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Explanation of lawful bases

• Contract – we process your personal data when it is necessary to provide our services to you or to take steps at your request before entering into a contract (for example, providing quotations, bookings, or invoicing).

• Legal obligation – we are required by law to process certain information (for example, to comply with tax or health and safety).

• Legitimate interests – we process data as part of running and improving our business where this does not override your privacy rights (for example, maintaining site security through CCTV, managing accounts, or pursuing unpaid invoices).

• Consent – we process your data only where you have clearly agreed (for example, receiving marketing emails or newsletters). You may withdraw consent at any time.

 

Sharing Your Data

We may share your data with trusted third parties when necessary, including:

• IT and cloud service providers (email, hosting, storage, CRM).

• Payment processors and banks.

• Professional advisers (lawyers, accountants, insurers).

• Regulatory bodies (HMRC, HSE, harbour authorities).

• Sub-contractors or delivery companies assisting with our services.

 

We do not sell your personal data.

If we transfer your data outside the UK, we will ensure appropriate safeguards (such as adequacy decisions or standard contractual clauses).

 

How Long We Keep Your Data

We only keep data for as long as necessary:

• Customer/service records – normally 7 years after last transaction (for tax and legal requirements).

• CCTV recordings – typically 30–90 days, unless required for investigation.

• Enquiry forms and quotes – up to 12 months.

• Employment/HR records – as legally required (e.g. up to 6 years after employment ends).

 

Keeping Your Data Secure

We use technical and organisational measures to protect your information, including:

• Password-protected systems and encrypted storage.

• Limited access for authorised staff only.

• Secure physical storage of paper files.

• CCTV access restricted to trained personnel.

 

Your Rights

You have the following rights under UK GDPR:

• Subject Access Request (SAR) – to see a copy of the personal data we hold about you.

• Rectification – to correct inaccurate or incomplete data.

• Erasure – to request we delete your data where legally possible. We may not always be able to erase data we are legally required to retain.

• Restriction – to ask us to limit use of your data.

• Portability – to receive a copy of your data in a portable format.

• Objection – to certain processing (e.g. direct marketing).

• Withdraw consent – where processing is based on your consent.

• Complain – to the Information Commissioner’s Office (ICO) (www.ico.org.uk).

 

To exercise your rights, contact us at admin@rkmarine.co.uk or write to us at R.K. Marine Ltd, Hamble River Boatyard, Bridge Road, Swanwick, Southampton SO31 7EB.

We normally respond to all data requests within one month. We may ask for proof of identity before responding to ensure your information is protected.

 

Cookies & Website Tracking

We use cookies and similar technologies to:

• Make our websites work properly (functional cookies).

• Analyse how visitors use our site (analytics cookies).

• Simplify ordering and improve user experience on our website.

 

We do not use advertising or tracking cookies for third-party marketing.

You can control or disable cookies through your browser settings.

For more information, please see our Cookie Policy or contact us at admin@rkmarine.co.uk.

 

CCTV

CCTV is in operation at our sites for the purposes of safety, crime prevention, and monitoring operational activity. Signs are displayed where cameras are in use. Only authorised personnel may view, download, or share footage only where necessary for legitimate purposes. Images are normally retained for 30–90 days unless required for investigation. Individuals have the right to request access to CCTV footage in which they appear. Requests should be made in writing to admin@rkmarine.co.uk or by post to: R.K. Marine Ltd, Hamble River Boatyard, Bridge Road, Swanwick, Southampton SO31 7EB.

 

Marketing Communications

We may occasionally send information about RK Marine services, offers, or events that we believe may be of interest to you if:

• you are an existing customer, and we have a legitimate interest; or

• you have opted in to receive them.

 

We do not share your details with third parties for their own marketing. You can unsubscribe at any time by contacting us.

 

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in law or our operations. The latest version will always be available on our website. Where significant changes affect how we process your personal data, we will notify you directly by email.​
 

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